Last Update: October 14, 2021
INFORMATION WE COLLECT FROM YOU
We may collect information from you that can identify you (i.e., “personal information”) as well as other non-identifying information (“non-personal information”). In some cases, the information we collect may fall within more than one category. We may collect such information through your use of the Website or any part thereof or in other manners. If you access, post information, interact with, or otherwise participate on the Website, some of the information that you submit may be personal information that can identify you. If you provide communications or reviews of products or services, you provide us with the content of your communications including any photos or other files transmitted therewith. You also provide us with the content of any customer service communication or other communication that NRG Way may receive from you.
Now or in the future, we may allow users to register for an account on the Website using their accounts on Facebook or other third party social media services (“Social Media”). If you register as a user with NRG Way using your Social Media login, you authorize us to access certain Social Media account information as accessible according to your Social Media privacy settings. Such information can include your Social Media profile and all information contained therein (again, according to and limited by your Social Media privacy settings). Social Media account information that we may access includes, without limitation, your photos, gender, interests, and friend list.
We may also obtain personal and non-personal information about you from our business affiliates, partners, and third parties.Examples of personal information and non-personal information we may collect from you include:
~Personal identifiers and contact information, such as your name, address, e-mail address, telephone number, and username or Social Media handle
~Demographic information, e.g., your age, date of birth, and sex.
~Educational, employment, or profession-related information, e.g., information from your education information, employment history, and professional licenses or certifications.
~Device identifiers, for example, your MAC address, IP address, information about the device you use to access the Website, or other online identifiers.
~Identify verification information, e.g., passwords, photo identification, and other authentication information that allows us to verify your identity.
~Geolocation information, e.g., information that can help identify the approximate location of your mobile device or your physical location (e.g., your GPS coordinates).
~Commercial information, e.g., content you have uploaded to the Website or otherwise transmitted to us, whether created by you or a third party; copyright information (including bibliographic information) related to any copyrightable works or content that you upload to the Website or otherwise transmit to us, or that you purchase, sell, license, or access using the Website; the products or services you have purchased, returned, or considered; and your product preferences.
~Payment information, e.g., your method of payment, account number and payment card information (including payment card number, expiration date, billing address and delivery address).
~Online or network activity information e.g., information related to your interaction with our Website and advertisements, information about your browsing and search history on our Website, and log file information including, without limitation, your browser type, webpages you visit, and other electronic network activity.
~Audio information, e.g., recordings of your voice when you call our customer service.
~User Content, e.g., your communications to and with us and any other content you provide (such as, for example, audio files, photographs, videos, reviews, comments, questions, information submitted on web forms through the Website, and survey responses).
~Inferences drawn from or created based on any of the information identified above.
HOW WE COLLECT INFORMATION FROM YOU
NRG Way may collect or may have collected personal information about you from various sources. We collect information from your computer or mobile device that you use to access and use our Website. When you use our Website and when you open or click on e-mails we send to you, we may track IP addresses and use both session and persistent cookies, web beacons, pixel tags, and other automatic collection technologies and methods. These technologies and methods enable us, or the third parties who place such technologies, to collect information such as device identifiers and online or other network activity information from your browser, device, or network.Our system also automatically gathers information about the features and content you access, upload, use, and view on our Website and collects operational information about the technology you use, such as your type of browser, type of computer or mobile device, operating system, and Internet or cellular service provider.
If you are accessing the Website from your mobile device, we may collect and use your mobile device ID assigned to your device by its manufacturer or advertising ID to recognize you when you access the Website. We also passively collect information that tracks usage information.We also may collect information directly from you, for example, when you make a purchase or create an account on our Website, contact us with a question or complaint, register for or participate in one of our loyalty programs or a contest, sign up to receive marketing communications, or respond to a survey. We may collect information about you using call recording technology when you speak to customer service.We may collect information about you from Social Media platforms and sites. For example, if you use your Social Media account to log in to the Website or if you interact with us on Social Media, we may obtain your information. We may also collect information about you from our business partners and service providers, such as advertising companies, data analytics service providers, demographic data service providers, third party retailers, and other third parties with whom we may work.
HOW WE USE YOUR INFORMATION
We may use or may have used the information that we collect from you for the following purposes:
~to provide the Website and to enhance the operation of the Website;
~to provide products and services to you by processing payments and orders and to administer your participation in various aspects and features of our Website and services;
~to provide customer service to you;
~to develop and display advertising and content targeted to you based on your interests and possible interests in the Website, its contents, and features as well as those of our affiliates and advertising and business partners;
~to track advertising and content that you may view when using the Website;
~to deliver our advertisements and advertisements of our affiliates and advertising partners to you when you visit other websites and to show you advertisements for products and/or services tailored to your interests on our Website, social media, and other websites;
~to enforce NRG Way’s Terms and Conditions;
~to manage, operate, and improve our business;
~to communicate with you via any communication means, including, without limitation, for purposes of responding to your inquiries, complaints, and orders about and of products and services, which are provided or sold by NRG Way or by third parties;
~to perform Website usage analysis;
~to assist us with product selection and replenishment;
~to perform analysis and research related to your use of and interest in features of the Website and/or in products and services offered by NRG Way or third parties, and to evaluate and improve our Website, products, services, and advertisements;
~to maintain the security of our Website, services, and infrastructure;
~to assist reasonable requests from law enforcement and other government agencies pertaining to criminal activity and to comply with lawful subpoenas and court orders; and
~to allow you to manage, and us to maintain, your account, including, without limitation, to provide access to you and to manage your past and current orders and purchases.
We also may use or may have used the information in other ways for which we provide specific notice at the time of collection. We passively collect information to understand what features and content of the Website are most popular, which areas may require improvement, and what technologies are being used by our users. Additionally, we may disclose your personal information to our affiliates, advertising and business partners, and service providers.
WITH WHOM WE SHARE YOUR INFORMATION
We may share or may have shared your information with: (i) our affiliates and service providers; (ii) third party advertising companies; (iii) law enforcement and other government agencies, as required by law; and (iv) parties to a corporate transaction (e.g., our sell, merger, acquisition, joint venture, reorganization, divestiture, dissolution, or liquidation by, to, or with another party or parties).We also may disclose or may have disclosed information about you (i) if we are required to do so by law, court order, subpoena, or other legal process; (ii) when we believe, in our sole discretion, that disclosure is necessary or appropriate to prevent financial loss or physical harm to person or property; (iii) in connection with an investigation of suspected or actual fraudulent or illegal activity; and (iv) when disclosure of your personal information is otherwise required or permitted by law.We will disclose any information when deemed necessary by us to legally protect and defend the rights or property of NRG Way, its affiliates, and advertising and business partners; when deemed by us to be necessary to protect the lives and property of our members, managers, agents, customers, users, employees, or the public; and when deemed by us to be necessary to enforce our Terms and Conditions. In the event that NRG Way or its business assets are bought, sold or otherwise transferred, the transferred business assets will likely include the information about you that we have collected.
CHOICES YOU HAVE ABOUT HOW WE USE YOUR INFORMATION
Subject to applicable law, you may have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal information, and have the personal information deleted. These rights may be limited in some circumstances by local law. We may take reasonable steps to verify your identity before granting access or making corrections. You may request to access, change or delete your personal information by contacting us at email@example.com.
You can choose not to provide information to us; however, that may prevent you from accessing certain features of the Website. You can opt-out of receiving marketing communications by e-mail or postal mail by contacting us at firstname.lastname@example.org. Please note that your opt-out request is specific to marketing communications from us. If you opt out from marketing communications, we may still send you transactional or operational communications via e-mail or mail including, without limitation, purchase or shipping confirmations, password resets, profile updates, or other account related messages.
If you have an NRG Way account, you may view and modify certain personal information you have provided to us by logging into your account and making changes under the settings page of your account. Information provided by you to any third parties, including to other users, through the Website may also be retained by those third parties. Information about you that we may have shared with any third parties may be retained by those third parties according to the policies of those third parties. You can determine whether you want to accept, delete, or control information collected by cookies from NRG Way by altering your browser settings. Before changing the cookie settings in your browser, please keep in mind that cookies allow you to take advantage of some of our Website’s features. If you block or delete NRG Way’s cookies, please note that some parts of the Website may then be inaccessible or may fail to function properly. We work with third party advertisers and platforms (including Social Media networks) to serve and show our advertisements and to measure the effectiveness of those ads.
HOW WE PROTECT YOUR INFORMATION
We take reasonable steps to protect your personal information from unauthorized access and disclosure. The steps we take are intended to protect your personal information against accidental, unlawful or unauthorized access, deletion or destruction, disclosure, loss, modification or alteration, or use. Because no system can be entirely secure, your personal information, non-personal information, and communications may not always remain secure. You should use caution when disclosing your personal information to other users of the Website.
The safety and security of your information also depends on you. Never share your password with anyone else, notify us promptly if you believe your password security has been breached, and remember to log off of our Website before you leave your computer. The Website may contain links to other websites operated by third parties. We cannot control these third party websites and services, which may collect personal information from you. When you follow a link to a third party website, you do so at your own risk. We do not have control over the privacy policies applied by any other party to whom you may disclose information, including websites operated by third parties that may be linked to our Website or elsewhere in the Website.
RESTRICTIONS ON USE; CHILDREN
If you reside in California, you have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To make a request please submit your written inquiry to us by mail to our address: NRGWAY, Inc., 333 Las Olas Way, CU1, Fort Lauderdale, FL 33301. In your request, please specify that you want an NRG Way California Notice.If you are a minor under the age of 18 and have an account or profile on our Website at nrgway.com, you may ask us to remove reviews or other content that you posted on the Website by contacting us in writing at email@example.com. Please note that processing your request does not ensure complete removal of the content that you posted.If you are a resident of California, then you have the following rights:You have the right to opt out of NRG Way’s sale of your personal information. You have the right to request the deletion of your personal information.You have the right to request us to disclose to you the following, no more than twice in a 12-month period:
~Categories of personal information we collected about you during the preceding 12 months.
~Categories of sources from which we collected the personal information during the preceding 12 months.
~Business or commercial purpose or purposes for collecting or selling your personal information during the preceding 12 months.
~Categories of third parties with whom we share the personal information during the preceding 12 months.
~Specific pieces of personal information we collected about you during the preceding 12 months.
~Categories of personal information we have sold and categories of third parties to whom the information was sold during the preceding 12 months.
~Categories of personal information we disclosed about you for a business purpose during the preceding 12 months.To make a request or requests under any of items 1-3 above, please submit your written inquiry to us by mail to our address at: NRGWAY, Inc., 333 Las Olas Way, CU1, Fort Lauderdale, FL 33301. We will verify your identity and status as a California resident before making reasonable efforts to respond to your request(s).
HOW YOU CAN CONTACT US
333 Las Olas Way, CU1
Fort Lauderdale, FL 33301